4. Complete the letter of complaint using all, some, any, no, none.
Dear Ms. Jones,
I am sending this letter by registered mail since _______ of my previous correspondence has received a reply.
You will recall from our agreement of February 10th that _____ delay in the delivery of essential components would be subject to a penalty clause. So far we have received ______ word from your manager that the components we ordered _____ four weeks ago have been sent.
I would be grateful if you would take _____ the necessary steps to ensure that these components are received without _______ further delay otherwise we will have ______ option but to enforce the penalty clause in the contract.
Taking into consideration our ten-year-old fruitful cooperation we are sure you will do ____ your best to settle the matter amicably. We hope for your early reply.
Yours sincerely,
Mark Brown
Head of Purchase Department
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