Ответы
. Choose the odd one out in each group. Make up sentences with these words.
1) Odd one out: employee
Sentence: The businessperson, company director, and entrepreneur attended the conference.
2) Odd one out: customer
Sentence: The trader, entrepreneur, and investor discussed the stock market.
3) Odd one out: scruffy
Sentence: She wore a cotton, cashmere, and silk dress to the party.
4) Odd one out: denim
Sentence: Her outfit was smart, fashionable, and original for the event.
5) Odd one out: stationer's
Sentence: I bought bread at the butcher's, fruits at the greengrocer's, and a pen at the stationer's.
II. Choose the correct answer, A, B, C, or D.
1) Answer: D - many
2) Answer: A - a lot of
3) Answer: B - a few
4) Answer: C - too much
5) Answer: C - How many
6) Answer: A - very little
III. Match the products (1-4) with the possible problems you might have when you buy them (a-d).
1) Answer: c - They are past their sell-by date.
2) Answer: a - Some pages are missing.
3) Answer: d - They shrank after the first wash.
4) Answer: b - It has bad sound quality.
IV. Use one of the products in task 3 and write the letter of complaint.
[Your Name]
[Your Address]
[City, Postal Code]
[Email Address]
[Date]
[Company Name]
[Company Address]
[City, Postal Code]
Dear Sir/Madam,
I am writing to express my disappointment regarding a recent purchase I made from your online store. On [date], I ordered a box of chocolates, as advertised on your website, with the promise of delivery within two days. However, I had to wait longer than expected to receive the parcel.
When the parcel finally arrived, I was disheartened to find that the box of chocolates had several missing pages. This oversight significantly affected my enjoyment of the product, as I was unable to experience the full variety of flavors that were initially advertised.
As a customer, I trust that your company values customer satisfaction and upholds its commitment to delivering high-quality products. Therefore, I kindly request that you take immediate action to rectify this issue. I expect a replacement box of chocolates with all the pages intact to be delivered to my address as soon as possible. Alternatively, a refund for the faulty product would also be acceptable.
I hope that this matter can be resolved promptly and to my satisfaction. I have been a loyal customer of your brand and would like to continue supporting your business in the future. I look forward to your prompt response and a satisfactory resolution to this matter.
Thank you for your attention to this matter.
Yours sincerely,
[Your Name]