Question

Недавно вы купили камеру. Интернет-магазин. Но у вас есть неправильная модель и нет инструкции. Напишите жалобу.
- описать проблему
- попросите его решить
- назовите действия, которые вы ожидаете от интернет-магазина
Написать не большой текст на английском!! Пожалуйста, помогите

Answer 1

№1 - камера, которую вы ожидали получить

№2 - камера, которую вам прислал продавец

I am writing to express my dissatisfaction with my purchase from your online web-store. I have recently purchased a camera  from your website. My parcel was arrived last week, unfortunately there is some issue with my parcel. Firstly, the brand of camera that I was order was №1 but my parcel has №2. Secondly, I don't find any guide or manual that I expected to see. I think this matter deserve your attention. I would like you to respond quickly by either giving my full refund or by sending again my camera №1, user's manual and invoice.