Ответы
Ответ:Guest: Good evening, I would like to complain about our hotel room.
Receptionist: Good evening, how can we help you? What exactly is your concern?
Guest: Firstly, the air conditioning in our room is not working. It is very hot and we cannot adjust the temperature.
Receptionist: We are sorry for the inconvenience. We'll send a technician out right away to fix it. Is there anything else you would like to complain about?
Guest: Yes, one more thing. There is a lack of hot water in our room. We can't take a shower.
Receptionist: This is also important information for us. We will check the heating and hot water system and solve this problem as soon as possible.
Guest: Thank you for your understanding. We hope to have these issues resolved as soon as possible.
Receptionist: I understand that this is important to you. We will do our best to ensure that you are satisfied with your stay at our hotel. Please let us know if you have any other questions or needs.
Объяснение:
Ответ:
Guest: Excuse me, but I have an issue with my room.
Receptionist: I'm sorry to hear that. What seems to be the problem?
Guest: Well, there is no hot water in the bathroom. I tried turning on the faucet, but it only comes out cold.
Receptionist: My apologies for the inconvenience. Let me check on that for you. Could you please provide me with your room number?
Guest: Of course, I'm in room 204.
Receptionist: Thank you for the information. I will contact our maintenance department right away to have the issue resolved. In the meantime, would you like to use another room to freshen up?
Guest: That would be much appreciated, thank you.
Receptionist: I apologize once again for the inconvenience, sir. I will arrange for a key to be sent to you immediately. Is there anything else I can assist you with?
Guest: No, that should be all. Thank you for your prompt attention to this matter.
Receptionist: You're welcome, sir. We strive to ensure our guests have a comfortable stay. Please let us know if there's anything else we can do for you.